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    Return & Refund Policy

    At Scentastic7, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy, we offer a straightforward return and refund process to address your concerns. Please read our policy carefully.

    1. Eligibility for Returns

    We accept returns under the following conditions:

    • The item must be unused, unopened, and in its original packaging.
    • Returns must be initiated within 3 days of receiving the product.
    • Only products purchased directly from our website are eligible for returns.

    Note: Items that have been used, damaged, or are missing original packaging will not qualify for returns.

    2. Non-Returnable Items

    The following items are not eligible for return:

    • Gift cards.
    • Clearance or final sale items.
    • Personalised or customised perfume products.
    • Items damaged due to misuse or mishandling.

    3. Return Process

    To initiate a return:

    1. Contact us via scentastic07@gmail.com or the chat button with your order details and reason for return.
    2. Once your request is approved, you will receive instructions for sending the product back.
    3. Ship the product to the address provided, ensuring secure packaging to avoid damage during transit.
    4. The cost of return shipping is the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., incorrect or defective product).

    4. Refund Policy

    Once we receive your returned item:

    • It will be inspected to ensure it meets the eligibility criteria.
    • If approved, your refund will be processed within 7-10 business days.
    • Refunds will be issued to your original payment method (e.g., credit/debit card, bank transfer).

    Note: Shipping charges are non-refundable unless the return is due to our error.

    5. Damaged or Defective Products

    If you receive a damaged or defective product:

    • Notify us within 48 hours of delivery by providing photos of the damaged item and packaging.
    • We will investigate the issue and arrange for a replacement or refund at no additional cost.

    6. Cancellation Policy

    • Orders can be canceled before they are shipped. Once an order is shipped, it cannot be canceled, and the return process must be followed.
    • To request a cancellation, please contact us immediately at scentastic07@gmail.com or the chat button

    7. Exchange Policy

    • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

    8. Contact Us

    For further assistance with returns or refunds, please reach out to our customer support team:

    • Email: scentastic07@gmail.com
    • Live Chat: Chat with us by pressing the chat button on the right corner of your screen.

    Thank you for choosing Scentastic7. We appreciate your understanding and cooperation in helping us provide you with the best shopping experience.