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    Shipping Policy

    Shipping Policy for Our Perfume Store

    Thank you for choosing our exclusive range of perfumes. We value your trust and are committed to delivering your orders promptly and securely. Below is our detailed shipping policy:

    Shipping Partners

    We have partnered with trusted and reliable shipping services to ensure your orders reach you safely and on time. These include:

    • TCS
    • Leopard Courier Services
    • BlueEX

    Each of these services is renowned for its efficiency and nationwide coverage, making sure your package is in good hands.

    Order Processing Time

    • All orders are processed within 24 hours of confirmation.

    Shipping Time

    • Delivery Time: Orders will typically be delivered within 3 to 5 business days.
    • Delivery timelines may vary slightly based on the recipient's location, especially for remote or rural areas.

    Shipping Charges

    • Standard Shipping:
      A flat rate of Rs. 150/- will be applied to all orders.
    • Free Shipping:
      We offer free shipping for orders exceeding Rs. 2000/-.

    Order Tracking

    Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your shipment directly through our shipping partner’s website or app:

    Delivery Coverage

    We deliver to all major cities, towns, and rural areas across Pakistan. If your location is out of our delivery coverage, we will inform you at the time of order confirmation.

    Failed Deliveries

    In the event of a failed delivery due to:

    1. Incorrect or incomplete address details.
    2. Recipient unavailability.
    3. Refusal to accept the package.

    Our courier partner will attempt redelivery as per their policy. If delivery remains unsuccessful, the order will be returned to us. In such cases, additional shipping charges may apply for resending the package.

    Damaged or Missing Items

    If your order is delivered damaged or an item is missing:

    • Please notify us within 48 hours of receiving your package.
    • Send us clear photos of the damaged item(s) along with the packaging.
    • We will investigate the issue and arrange a replacement or refund as per our policy.

    International Shipping

    Currently, we only ship within Pakistan. International shipping options will be introduced soon—stay tuned!

    Customer Support

    If you have any questions regarding your shipment, please contact us:

    • Email: scentastic07@gmail.com
    • Live Chat: Chat with us on Whatsapp pressing the chat button on the lower right corner of your screen.

    We aim to make your shopping experience seamless and stress-free. Thank you for choosing our perfumes to indulge in luxury!